Refund policy

Not right? Just send it back. You have a 14-day cooling-off period. Here's how it works.

Right of withdrawal You can withdraw from your purchase within 14 days of receiving it without giving a reason. Let us know within that period by emailing info@skipullies.com. You can use our withdrawal form for this, but you don't have to.

After notifying us, you have a further 14 days to send the item back to: Sports & Soccer Centre B.V. (Skipullies.com), Wiebachstraat 77A, 6466 NG Kerkrade, the Netherlands.

For a full refund, it's important that you return the product in its original condition and undamaged. You may try the product on as you would in a shop. If we receive the product damaged, incomplete or used more than necessary to assess it, we may deduct the loss in value from the amount refunded.

Refund Within 14 days of your notification, we refund the full purchase amount, including the original standard delivery costs. We may withhold the refund until we have received the item or you have sent us proof of shipment.

Return costs The cost of sending the item back is yours. We recommend a shipping method with tracking.

Exceptions Ski pullovers you have designed yourself in our configurator, and ski pullovers we personalise for you (for example with your own name or number), are made especially for you. The right of withdrawal does not apply to them. So please check your design, name and number carefully before ordering.

Exchanges Need a different size? Place a new order and send the original item back for a refund. That's the fastest way to get your new pullover.

Faulty or wrong item Received a damaged or incorrect item, or discovered a defect later? Contact us as soon as possible at info@skipullies.com. You're entitled to a product that's in good order; we'll sort it out with a replacement or refund, and we'll cover the shipping costs. This is separate from your right of withdrawal and your statutory rights.

Questions? Email info@skipullies.com