Terms of service

Version 2.2 — 26 October 2026

Article 1 – Who we are

Skipullies.com is a trade name of:

Sports & Soccer Centre B.V.
Wiebachstraat 77A, 6466 NG Kerkrade, The Netherlands
Represented by Raymond Spoel
Email: info@skipullies.com — Phone: +31 45 542 1855
Chamber of Commerce (KvK): 66835895 — VAT number: NL856717708B01

Article 2 – Scope

  1. These terms apply to every offer we make and every contract concluded via www.skipullies.com.
  2. Before placing an order, you can read and save these terms. You'll also receive them with your order confirmation.
  3. Deviations only apply if we have agreed them with you in writing.
  4. These terms are available in Dutch, German and English.

Article 3 – Offer and prices

  1. All prices are in euros and include VAT. Shipping costs are shown separately and are listed in our shipping policy.
  2. We do our best to show and describe our products as accurately as possible. Colours on screen may differ slightly from the actual product.
  3. Obvious errors or mistakes in our offer, such as a clearly incorrect price, are not binding on us.

Article 4 – The contract

  1. The contract is concluded as soon as you place and pay for your order. You'll immediately receive an order confirmation by email.
  2. If we can't fulfil an order for a valid reason, for example because a product is no longer available, we'll let you know as soon as possible and refund the full amount within 14 days.

Article 5 – Payment

  1. You pay when placing your order, using one of the payment methods offered at checkout.
  2. For pre-orders you pay when ordering, even though delivery follows later.

Article 6 – Delivery

  1. We deliver to the address you provide with your order, in all countries of the European Union. With a Dutch address, you can also collect your order free of charge from our shop in Kerkrade.
  2. Delivery times, shipping costs and the conditions for free shipping are listed in our shipping policy. Self-designed and personalised ski pullovers have a delivery time of 14 to 21 days. For pre-orders, the delivery time on the product page applies.
  3. We deliver no later than 30 days after your order, unless we've agreed a different period, as with a pre-order. If we can't, you may cancel the contract free of charge and we'll refund everything within 14 days.
  4. The risk of loss or damage only passes to you once you've received the parcel.

Article 7 – Right of withdrawal

  1. You can withdraw from your purchase within 14 days of receiving it, without giving any reason. Let us know within that period, for example by email or with our withdrawal form.
  2. After notifying us, you have 14 days to return the product. You pay the cost of returning it.
  3. Within 14 days of your notice, we refund the full amount, including the original standard delivery costs. We may withhold the refund until we've received the product or you've sent proof of return shipment.
  4. For a full refund, it's important that you return the product in its original condition and undamaged. You may try the product on as you would in a shop. If we receive the product damaged, incomplete or used more than necessary to assess it, we may deduct the loss in value from the amount refunded.
  5. The right of withdrawal does not apply to ski pullovers you designed yourself in our configurator, or to ski pullovers we personalise for you, for example with your own name or number, as they're made to your specifications.
  6. How to return an item is explained in our return policy.

Article 8 – Conformity and warranty

  1. We guarantee that our products conform to the contract, to the description on our website and to the requirements you may reasonably expect for normal use.
  2. If a product has a defect, please report it within a reasonable time after discovering it. A report within two months of discovery is always on time.
  3. In the event of a defect, you're entitled to repair or replacement. If that isn't possible or can't reasonably be expected, you're entitled to a price reduction or refund. We cover the shipping costs in that case.
  4. Your statutory rights always apply. Any additional guarantee from us does not limit those rights.

Article 9 – Liability

  1. We are liable for damage resulting from a failure on our part, to the extent provided by law.
  2. Our liability is never limited in cases of intent or gross negligence, injury or death, or where mandatory law, such as product liability, does not allow it.

Article 10 – Complaints

  1. Have a complaint? Email us at info@skipullies.com with a clear description and your order number.
  2. We'll respond to your complaint in substance within 14 days. If we need more time, we'll tell you within that period when you can expect an answer.

Article 11 – Privacy

We handle your personal data with care. You can read how in our privacy policy.

Article 12 – Intellectual property

All designs, texts, images and other content on our website belong to us or our suppliers. You may not copy or publish them without our written permission.

Article 13 – Applicable law and disputes

  1. Our contracts are governed by Dutch law. If you live in another EU country, you also keep the protection of the mandatory consumer protection rules of your country of residence.
  2. We prefer to resolve a complaint together with you. If that doesn't work, you can take the dispute to the competent court. As a consumer, you may also do so at the court of your place of residence.
  3. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Article 14 – Changes

We may change these terms. Your order is always governed by the terms that applied at the time you ordered.